Frequently Asked Questions
Everything you need to know about shopping with Olivia Dean.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return request.
Do you offer international shipping?
Yes, Olivia Dean ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I care for my Olivia Dean products?
To ensure longevity, we recommend following the specific care instructions included with each item. Generally, we advise avoiding harsh chemicals and direct sunlight for extended periods.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service team.